F.A.Q

No – we are a supply-only retailer. However, we work with trusted installers across the UK for both domestic and commercial projects. If you’d like an introduction to an installer after purchasing from us, we’re happy to arrange it.

We do our best to keep all technical information accurate and current. However, we cannot accept responsibility for any errors or omissions. Please verify key details with the manufacturer before purchase or installation.

The warranty details on our website are meant to give you a general idea only. Because we stock products from lots of different manufacturers, the exact warranty can vary — some brands need you to register your product, and others offer extended warranties for an extra cost.

Please keep in mind that this information is just a guide and isn’t a guarantee or part of any contract between us and you. Before you buy, we always recommend checking the specific warranty for the product and having a quick look at the manufacturer’s official info.

If you’re unsure about anything, feel free to ask — we’re here to help.

Most modern electric vehicles of almost every brand are fitted with a Type 2 socket. Some older cars (pre-2017) may have a Type 1 socket, but in the UK and Europe, Type 2 (Mennekes) is now the standard.
EVi Shop does not sell tethered chargers with a Type 1 plug. If your car has a Type 1 socket, we recommend purchasing an untethered charger along with a Type 1-to-Type 2 charging cable, available under our “Charging Cables” section.
In short: all new domestic chargers are generally compatible with all new EVs.

Installation costs vary and depend on factors such as your property’s electrical system, the charger’s location, and the amount of labour required.
As installation is carried out by third parties, they will assess your requirements and provide their own quotation.

Our understanding is that the 0% VAT rate for solar panels and battery storage applies only when supplied and installed together in residential or charitable buildings by a VAT-registered installer.
If you purchase equipment only (without installation), VAT is charged at the standard 20% rate – this applies to both solar panels and batteries.

EVi Shop is a retailer only – our insurance and qualifications do not cover electrical design or installation advice. While the question sounds simple, the answer requires careful consideration of electrical regulations (BS7671). We recommend consulting a qualified electrician who can assess your specific installation requirements.

Most domestic EV chargers have built-in PEN protection. We aim to include this
detail in our product listings, but specifications can change.
If you’re unsure, please contact us via our “Contact Us” page – we’ll check directly
with the manufacturer and confirm the details.

For single purchases, the price is as displayed on our website. We’re always happy to prepare tailored quotes for larger orders, high-value commercial chargers, or regular subscription purchases.

Your security is our top priority. Our online checkout is powered by WooPayments and Stripe, both trusted global payment platforms that use advanced encryption and security measures to protect your personal and payment information. All transactions are processed over secure SSL connections, and your card details are never stored on our servers. Stripe is certified to the highest industry standards (PCI DSS Level 1), meaning your payment is handled with the same level of protection used by leading banks worldwide. You can shop with confidence knowing your data is safe every step of the way.

Yes. If you would prefer to pay us directly please select your purchases and navigate to the Checkout page.

You will see payment options of Card, Amazon Pay and Direct Bank Transfer.

Please select Direct Bank Transfer, check the terms and conditions, and click on Place Order.

Your order will be created and you’ll receive an email which provides our bank details. Please make the payment requested, providing your 6-digit order number as the reference.

If we’ve not included an answer to any questions you may have please Contact Us, we’re more than happy to help.